Returns must be requested within 14 days of the purchase date, once you receive the shipping label from us you have 7 days to drop the item off at the carrier. Products must be unused, in their original packaging and with tags attached. We reserve the right to reject returned items that show signs of use, are not in their original packaging or don’t have tags attached.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Once the items have been received and inspected, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aliciasnursery.com.
Sale items
Sale items are able to be returned unless they are marked otherwise.
Free returns
We offer free return shipping to our customers and will provide you with a shipping label.
Need help?
Contact us at info@aliciasnursery.com for questions related to refunds and returns.